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Customer Service
How do I contact you?
We are here to answer any questions you may have about your Marks & Spencer experience. For queries relating to the website, online orders or information about the store you can contact us here with your query and we will respond as soon as we can.
Please make sure that you provide as much detail as possible, such as references to any previous correspondence concerning the issue, parcel tracking numbers etc.
Deliveries can be tracked by signing into your account and then following the tracking link contained in your order.
I’ve sent feedback through Contact Us page on your Website, how soon will I get a response?
We aim to get back to you within 48 hours, although if we experience higher than expected contact volumes, it may take slightly longer.
How can I contact you from outside the ME?
You can contact us by visiting our Contact Us page where you can leave a message on our form or request a call back for your convenience.
How can I say thank you?
Please visit our contact us page to let us know who you would like to thank. It is always encouraging to hear that customers are happy with our products or services.
Alternatively you can find contact details for our stores here or write a product review.
What forms of verified ID does M&S accept?
You may be asked to provide proof of ID when buying age restricted items. In these instances, we accept the following:
- Passports
- National I.D.