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FINDING PRODUCTS
Can I check which stores have the item I'm looking for?
Unfortunately as we sell such a wide range of items, we can't give stock information about individual items. We update stock levels daily so if you wish to order the item, please check our website. Alternatively, you can check your local store for their latest availability
How do I search for a product?
The best way to search for an item is using the search box at the top of the screen. If you have a product code (e.g. T625374) you can enter it here. How to find the product code.
If the item is available and the code is recognised, you'll be taken straight to the item details page. If the item doesn't appear when you search using the full product code, it may be sold out or out of stock. Stock levels are updated throughout the day so please check our website or your local store for the latest availability.
If you don't have a product code, you can type a product description into the search box (e.g. 'Black dress'), or search by department using the navigation at the top of the page. Once you've found the department you're looking for, you can filter out the results by size, colour etc.
Can I check which stores have the item I'm looking for?
On our products: If you see an item in store and would like to order it online, check the swing tag, ticket or packaging for the style code. All clothing products have a style code, for clothing this will also been on the sewn-in label.
Look for a 3-digit code beginning with a 'T'. You will need this, along with the last 4 digits e.g. T41/2344. This makes up the style code.
My size is not online, when will it be available?
Our website will always show the most recent information about available items, sizes and colours.
Please note that our stock comes from the same place whether you order online or in store. So if you can't order an item online, you won't be able to order it in a store either.
I am entering a product code online, why is nothing showing up?
If the item isn't shown even when using the full product code (e.g. T625374), it may be sold out or out of stock. As we sell such a wide range of items, we can't give information about individual items on our Help pages. Stock levels update daily so please check our website or your local store for the latest availability.
Where can I find product information on my receipt?
Our receipts show every product which has been purchased during a single order or transaction. To the left of each product name you'll see the product code.