We offer free standard delivery please click here to find out more.
Can I get next day delivery?
Please look on the Delivery Information page to view delivery prices and cut off times for next day delivery.
How much does delivery cost and how long does it take?
: Delivery charges are calculated based on the total weight of your order and the delivery service chosen. For more information on delivery times and cost’s please view the Delivery Information page.
What is standard delivery?
The Standarddelivery option has a 2-10 days delivery time frame (Excluding Fridays and public holidays). Items must be ordered before 6pm to comply within the delivery time frame. We deliver between 9am and 3pm, Saturday to Thursday. Unfortunately we cannot specify an AM/PM time slot.
Can I choose a delivery day?
Yes for orders in the UAE only. You can select nominated day delivery in checkout. This means you can choose the date for your order to be delivered. If you order by 6pm.
What happens if I'm out when you deliver?
Most deliveries need to be signed for. If there’s no one home please contact our customer services here to arrange another delivery date.
Why haven't I received all my items?
Unfortunately due to unforeseen circumstances we may not have been able to ship all your items. Please call our call center& we will investigate further by visiting our contact us page.
What is nominated day delivery?
Nominated day delivery lets you choose a date for your order to be delivered to you for your convenience
Can I have items in my order delivered to different addresses?
Yes, please call the call center to arrange alternate delivery. Please note that the delivery may be delayed in such cases
Can I specify a delivery time slot?
For nominated day and slot delivery is within Dubai, you are able to select a morning, afternoon or evening slot for your preferred choice.Please view the Delivery Information page.
What is VIP Concierge (Try and Buy)?
With our unique VIP Concierge delivery service we can bring the buying instore experience to your doorstep. Simply browse and select the item(s) you wish to try on in the comfort of your home, choose and pay for the item(s) you wish to keep by either cash or debit/credit card and hand back the unwanted item(s) to the delivery driver. Please note the AED99 charge for this service is still payable even though you may decide you do not want any of the item(s). This service is only available in Dubai.
Can I give you extra delivery details
Please contact us, and we'll pass any extra details on to our delivery team.
How much does Marks & Spencer charge for delivery?
Delivery charges vary based on location, weight and delivery service. For more information on delivery charges, please Click Here.
How are products packaged, i.e. will they reach me safely?
In addition to retaining the original packing by the manufacturer, where needed, we then secure your purchases with additional packaging to ensure it reaches you in perfect condition.
What if something happens to an in-transit product?
You can relax knowing we will deliver the goods safely and on time. If you experience any issues please call our Customer Service Team.