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MY ACCOUNT
Can I update my account details, including name, email and phone number?
You can update your details by signing into My Account, going to the My Details section and following the links there.
The screen will prompt for your 'old password' and display screens to add in a new password. If you don't want to change this detail, just leave the 'new password' field blank.
How do I register for My Account?
To create an account now, click here. Alternatively, we'll offer you the option to create an account as part of the checkout process when you shop with us online.
I need help resetting online account password. How do I do this?
To reset your password just follow the step-by-step guide below.
  • Sign in to your account using the button in the top right-hand corner.
  • Click 'forgot password' in the pop-up box that appears.
  • Enter your email address
  • A password reset link will be sent to your email address, please follow the instructions in the email.
What can I do with my online Marks & Spencer account after I register?
You can:
  • Change your email address.
  • Change your delivery or billing address.
  • View the status of your order including estimated availability and delivery times.
  • Track your order.
  • View a list of products you have previously ordered.
  • View descriptions of each product ordered.
  • Create a Wish list.
  • Get your questions answered quickly!
Create an account now and you'll be enjoying all of this in no time
I need help resetting online account password. How do I do this?
To reset your password just follow the step-by-step guide below.
  • Sign in to your account using the button in the top right-hand corner.
  • Click 'forgot password' in the pop-up box that appears.
  • Enter your email address
  • A password reset link will be sent to your email address, please follow the instructions in the email.
I made a purchase. When can I see information online about the status of my order?
You should receive an order confirmation email within 48 hours after placing your order. If not, then check your spam filters, or contact our Customer Service Team.
How will I know if my order has been accepted?
Once your order has reached Marks & Spencer, you will receive an email notification confirming your order details. However, final acceptance of your order is subject to dispatch / collection confirmation.
I have not received my order confirmation. What do I do now?
Just ensure that the email address on your order is correct or check your spam folder. Alternatively, you can contact our Customer Service Teams.