• Home
  • FAQ_termsandconditions

Al Futtaim Trading Company (L.L.C) a company incorporated in the United Arab Emirates, having its registered office at PO Box 7880 Dubai, UAE or any of its subsidiaries like Al-Futtaim SONS CO. L.L.C trading as MARKS & SPENCER, or affiliates thereto, as the case may be (Al Futtaim) operates and maintains this Website and other Al Futtaim Websites that are linked to this site (collectively 'the Websites') and all the information, communications, software, scripting, photos, text, video, graphics, music, sounds, images and other materials and services found on the Website (collectively 'Content'), for the use of its customers, employees and members of the general public but only for the lawful purposes described below. Such content is provided by Al Futtaim as a convenience to its customers and to the general public.
We also occasionally have links to third party sites. Kindly note that the content of such third party sites are not under our responsibility and we are not responsible with regards to the content or accuracy of material on such sites. Please note that you follow such links entirely at your own risk.
In exchange for accessing, browsing and/or using the Website, you agree to be bound by these terms and to comply with all applicable laws and regulations, including without limitation UAE Federal Law No. 40 of 1992 concerning the Protection of the Intellectual Work and Rights of the Author and the Implementing Regulations thereof. You represent that you have the legal authority to accept these Website Terms of Use on behalf of yourself or any party you represent. Use of the Website is unauthorized in any jurisdiction that does not give effect to these Website Terms of Use, including without limitation this paragraph.
The Website is controlled and operated in whole or in part by Al Futtaim from its offices within the UAE. By accessing the Website you agree that the laws and regulations of the UAE and the Emirate of Dubai without regard to conflicts of laws principles, will apply to all matters relating to use of the Website, and you agree that any litigation shall be subject to the exclusive jurisdiction of the Courts of Dubai, UAE. Those who access the Website from other locations do so at their own risk and are responsible for compliance with applicable local laws. Al Futtaim makes no representations as to the appropriateness or availability of the Website Content for use in any jurisdiction other than were the Product is legally sold, as a result of the applicable laws or norms therein. Al Futtaim disclaims any liability in relation thereto and reserves the right to amend or remove any Content that it may deem at its sole discretion as being contrary to local norms, culture, morality or violates any prevailing rules or regulations and to suspend or terminate your use of the Website if it deems appropriate. In using the Website, the confidentiality of the account details including password is solely your responsibility. Al Futtaim shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account.
While Al Futtaim provides the information on this Website to anyone, we retain copyright on all text and graphic images. You acknowledge, having been advised by Al Futtaim, that the Content is protected in the UAE and internationally by a variety of laws, including but not limited to, copyright laws and treaty provisions, trademark laws and other proprietary rights laws (collectively 'Rights'). In addition to Al Futtaim’s Rights in individual elements of the Content, Al Futtaim or its licensors own a copyright in the selection, coordination and arrangement of the Content.

You are hereby granted permission to access the Content from the Website in whole or in part, (and except where otherwise specified or provided by Al Futtaim , print a single copy of the information for your own personal use) but only for purposes of viewing and browsing through the Website or ordering products or services from the Website if applicable. You are also hereby granted permission to store files on your computer for your own personal use; reference hypertext documents on the Website from your own documents. However, these permissions terminate automatically if you breach any of the Website Terms of Use.

Al Futtaim is not granting you any permission to use the Content other than the permission expressly stated in these Website Terms of Use. All other use of Content from the Website, including, but not limited to modification, publication, transmission, participation in the transfer of sale of, reproduction, creation of derivative works from, distribution, performance, display, incorporation into another Website, reproducing the Website (whether by linking, framing or any other method), 'mirroring' the Website or in any other way exploiting any of the Content, in whole or in part, or downloading and using software repeatedly for uses other than those expressly permitted may not be made without Al Futtaim's prior express written consent.

The Website may at times provide opportunities for users to post reviews and other comments, questions, suggestions or other information (“User Content”) on or through this Website by e-mail or telephone, or otherwise disclosed, submitted or offered in connection with your use of this Website. You warrant that any such User Content submitted by you to the Website is original (and does not infringe the intellectual property rights of others), and you hereby grant Al Futtaim a perpetual, irrevocable, non-exclusive, royalty-free, transferable right and licence to use such User Content however Al Futtaim desires, including without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such User Content and/or incorporate such User Content into any form, medium or technology throughout the world, without any further recourse to you, and you hereby waive any moral rights in such User Content. You agree that you will not post any content that is contrary to morality, defamatory, inflammatory, that infringes intellectual property rights, or that may otherwise breach common decency or be contrary to law.

Al Futtaim will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any User Content you submit for any purpose whatsoever, without restriction and without compensating you in any way. Al Futtaim is and shall be under no obligation (1) to maintain any User Content in confidence; (2) to pay to user any compensation for any User Content; or (3) to respond to any User Content. You agree that any User Content submitted by you to the Website will not violate the Terms or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right/s, and will not cause injury to any person or entity. You further agree that no User Content submitted by you to the Website will be or contain libellous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam".

Al Futtaim does not regularly review posted User Content, but does reserve the right (but not the obligation) to monitor and edit or remove any User Content submitted to the Website. You grant Al Futtaim the right to use the name that you submit in connection with any User Content. You agree not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any User Content you submit. You are and shall remain solely responsible for the content of any User Content you make and you agree to indemnify Al Futtaim and its affiliates for all claims resulting from any User Content you submit. Al Futtaim and its affiliates take no responsibility and assume no liability for any User Content submitted by you or any third party.
The Website contains information and promotional programs. The products described in this Website contain market specific specifications and are offered for sale in that particular Market. The promotional programs if any described in this site are available only in the markets where they are conducted as specifically referred to within the description of the program.

Please Click here to read the current promotions terms and conditions.

Al Futtaim may vary the prices for some products, as listed on the Website at any time and without any notice to You. You will not be charged, nor will any price change be applied retrospectively to products already ordered by You and which were accepted by Al Futtaim and Al Futtaim has already received payment or reserved it for you through Click & Collect and Pay on Delivery.

Al Futtaim reserves the right, at its sole discretion, to limit the quantity of products purchased, per person per household or per order. These restrictions may be applicable to order placed by same account, the same credit card and also to orders that use the same billing and/or shipping address.
All products/services and information displayed on this site or any Al Futtaim websites, constitute an "invitation to offer". Our “acceptance” of your order will take place upon dispatch of the product(s) ordered for home delivery orders and after picking the product(s) for Click & Collect orders. We strive to ensure the accuracy of the product and pricing information within the website, however there may be pricing or typographical errors. In such an event where a product is listed at an incorrect price or with incorrect information, Al Futtaim has the right, at our sole discretion, to refuse or cancel any orders placed for that product up until dispatch for any reason. You agree to pay the full amount payable for the Product as indicated during the order process, including any shipping costs or charges incurred with that order. In the event that a non-delivery occurs on account of wrong name or address or any other wrong information entered by you, the extra cost incurred for redelivery shall be claimed from you.

All transactions are conducted in local currency to the markets where products are sold. When using a credit card supplied by banks other than those in that local market, the amount on the credit card (or debit card) bill may differ due to exchange rate fluctuations and any charges that the card issuer/bank may have debited. Please click here to check the website’s payment information under FAQ.
Al Futtaim and other trademarks, such as products and service names found on the Website (collectively the 'Trade Marks') are owned by Al Futtaim, its associate companies, suppliers, business associates or third parties and registered in the UAE and/or elsewhere or unregistered. Nothing on the Website should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any Trademarks displayed on the Website, without the written permission of the Trademark owner concerned. The Trademarks may not be used in any way, including in advertising or publicity pertaining to distribution of Products on the Website, without prior, written permission of Al Futtaim.
There are instances where Al Futtaim requests personally identifiable “information” from the Website users to provide them with a service or correspondence (promotions and mailed brochures). This information, such as name, mailing address, e-mail address, type of request and possibly additional information, is collected and stored in a manner appropriate to the nature of the data by Al Futtaim and is used to fulfil your request. Although Al Futtaim makes every effort to ensure the secure collection and transmission of sensitive user information using industry accepted data collection and encryption methodologies. Al Futtaim does not guarantee the security of any information transmitted to or from the Website or data gathered from the usage of the Website. The information you provide and the data gathered is used by Al Futtaim to improve the services we provide you. You hereby grant Al Futtaim an unrestricted, royalty-free, irrevocable license to use, reproduce, display, perform, modify, transmit and distribute any information you send, and agree that Al Futtaim is free to use any ideas, concepts, know-how or techniques that you send Al Futtaim for any purpose.

The “Information” will be dealt in accordance with the Privacy Policy. Please go through the Privacy Policy available on the Website.
You are prohibited from posting or transmitting to or from the Website any unlawful, threatening, libellous, defamatory, obscene, scandalous, inflammatory, pornographic, or profane material, or any other material that could give rise to any civil or criminal liability under the law. You agree (i) not to use the Website to upload or distribute in any way files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of another's computer; (ii) not to interfere or disrupt the Website or any networks connected to the Website; (iii) not to use any device, software or routine or attempt to interfere with the proper functioning of the Website or any transactions being offered at the Website; (iv) not to use the Website to collect or export personal information, including, without limitation, financial information, about other participants at the Website;
(v) not to use the services, products associated with the Website for illegal purposes, and
(vi) to comply with all regulations, policies and procedures or networks connected to the Website.
Al Futtaim does not warrant or make any representations regarding the use, validity, accuracy, or reliability of, or the results of the use of, or otherwise respecting, the content of the site or any other Websites linked to or from the site. The content of the site is provided "as is" without warranties of any kind either express or implied. To the fullest extent possible pursuant to applicable law, Al Futtaim disclaims all warranties, express or implied, including, but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement or other violation of third party rights revisions.

Al Futtaim may revise or withdraw the Content, in whole or in part, at any time without notice. Al Futtaim may at any time revise these Website Terms of Use by updating this posting. By using the Website, you agree to be bound by any such revisions and you explicitly agree to periodically visit this page to determine the then current Website Terms of Use to which you are bound.

In case you do not agree with these terms of use or any part thereof, you should not use this Website.
These Terms of Use and the relationship between you and Al Futtaim will be governed by the laws of the United Arab Emirates, Al Futtaim and You hereby agree to submit to the jurisdiction of the courts of Dubai and to waive any objections based upon venue.

Last updated: November 8, 2015

30% off your First Online Order
The 30 percent off offer is only available online and is available to all Marks & Spencer online customers from Tuesday 24th November to Monday 30th November 2015 (dates subject to change), in the following countries: the United Arab Emirates.
The 30 percent off offer is available on full priced items online only, and excludes certain products and departments such as Gift Cards and Food. Ask our Customer Services team on customer.service@marksandspencerme.com for further information on online exclusions and our returns policy.
The 30 percent off your first online order will be calculated online at the point of checkout. In-store purchases are excluded from this offer.
This offer cannot be used in conjunction with any other offer and cannot be exchanged for cash. Any refunds will take in to account this discount.

Win a trip to London worth AED 15,000
The prize draw is open to individuals aged 18 years and over, excluding employees (and their immediate families) of Al-Futtaim, their agents and any third parties connected with the prize draw. By entering the prize draw, entrants will be deemed to have accepted and be bound by the following Terms and Conditions.
1. To qualify for entry, entrants must be resident in the following countries: the United Arab Emirates and possess Citizenship or a valid Residence Visa.
2. (a) Refer a friend to sign up to the Marks & Spencer newsletter via https://pages.e.marksandspencerme.com/win-a-trip-to-london/. and for Arabic https://pages.e.marksandspencerme.com/arb/win-a-trip-to-london/. Once your friend(s) has successfully subscribed and their email has been validated by the Marks & Spencer team, you will be sent a confirmation email.
(b) If you sign up to the Marks & Spencer newsletter as a new subscriber, you will receive a confirmation email.
3. The Marks & Spencer team needs to successfully validate both yours and your recommended friend’s emails.
4. For any queries in relation to the prize draw, please email your contact information to the Marks & Spencer Customer Services team on customer.service@marksandspencerme.com who will get back to you within two working days.
5. There will be one winner for the one prize.
6. The prize cannot be exchanged for cash or any other goods or services.
7. The prize is provided in association with Al Futtaim Travel and comprises:
• 2 Economy Class return tickets to the United Kingdom with Virgin Atlantic to London Heathrow Airport from Dubai International Airport.
• 3 nights standard accommodation at St James Court, A Taj Hotel, 54 Buckingham Gate, London, SW1E 6AF, United Kingdom.
• AED 5,500 spending money (supplied in either Travellers Cheques or Gift Cards).
• The trip must be taken between 20th January 2016 and 10th March 2016 and completed by the 15th March 2016.
8. The prize does not include any other incidental costs, charges or expenses relating to winning the prize and / or miscellaneous travel costs, such as transfers, which are the sole responsibility of the winner.
9. If applicable, the prize winner must apply for the UK visas, as the prize does not include responsibility for obtaining the visas or any associated costs. If the winner is unable to obtain a UK visa, there is no cash equivalent or compensation payable by Marks & Spencer, and an alternative winner will be selected.
10. The prize draw closes on 31st December 2015. A winner will be notified by 6pm on 4th January 2016.
11. If Marks & Spencer is unable to contact the winner on the 4th January 2016, they will make further attempts to contact the winner until 5th January 2016 and give the winner until 6pm on that day to contact Marks & Spencer’s Customer Services team to claim the prize.
12. Marks & Spencer reserves the right to cancel the prize draw at any time without any official or prior notice.
13. In the event the prize is unclaimed by the time specified in Conditions 10 and 11, the selected winner’s entry will be deemed invalid. Marks & Spencer reserves the right to select an alternative winner who would then be contacted by email on 6th January 2016
14. Marks & Spencer accepts no responsibility for late, lost, incomplete, incorrectly submitted, delayed, illegible, corrupted or misdirected entries, contact details, claims or correspondence, whether due to error, omission, alteration, tampering, deletion, theft, destruction, transmission interruption, communications failure or otherwise.
15. Marks & Spencer reserves the right to request proof of the prize winner’s age and identity.
16. Information entrants provide will be used by the Promoter for the purpose of conducting this prize draw. The Promoter may disclose entrants’ personal information to its contractors and agents to assist in conducting this prize draw or communicating with entrants.
17. The Promoter of the prize draw is Al-Futtaim Trading Company LLC, trading as Marks & Spencer and operating in the UAE under the main Commercial License No. 227978.
18. These Terms and Conditions prevail to the extent of any inconsistency with the General Prize Draw Terms and Conditions.