FAQs

We have compiled a list of the most commonly asked questions and answers for our customers.  If you have questions that are not addressed here, please contact us here
Most Frequently Asked Questions
We are here to answer any questions you may have about your Marks & Spencer experience. For queries relating to the website, online orders or information about the store you can contact us here with your query and we will respond as soon as we can.
Please make sure that you provide as much detail as possible, such as references to any previous correspondence concerning the issue, parcel tracking numbers etc.
Deliveries can be tracked by signing into your account and then following the tracking link contained in your order.
We offer free standard delivery please click here to find out more.
As the opening hours vary for each store depending on location, the best way to get accurate information is to use our Store Finder where you will find the opening times, address and phone number for your chosen store
To create an account now, click here. Alternatively, we’ll offer you the option to create an account as part of the checkout process when you shop with us online.
Delivery charges are calculated based on the total weight of your order and the delivery service chosen. For more information on delivery times and cost’s please view the Delivery Information page.
You can track your order by signing into your account. You will receive a confirmation email and phone call after placing your order. Keep an eye on your inbox as we'll keep you updated about your order via email. Remember to check all your email folders, including Junk, Updates, Promotions etc.
You can also track the status of your delivery click here
If you haven't heard from us, please contact our customer service team.
Orders for items will be available for collection during store opening hours click here for a list of stores.
If you are unable to collect on the day of delivery, we hold orders in store for 24 hours, after which they will be returned.
Please bring either a copy of your order confirmation email or the order number.
To reset your password just follow the step-by-step guide below.
  • Sign in to your account using the button in the top right-hand corner.
  • Click 'forgot password' in the pop-up box that appears.
  • Enter your email address
  • A password reset link will be sent to your email address, please follow the instructions in the email.