35 days to return items
We understand that sometimes you might want to exchange or return something you have bought on SALE; thus we are giving our customers within the UAE the flexibility of 14 days to return sale items. Customers shopping in store in Oman and Egypt will have 15 days to return sale items.
If applicable, we will gladly refund or exchange the product subject to the following terms and conditions:
1. All products must be returned in saleable condition, original packaging (if applicable) and with all paperwork.
2. All products must be accompanied by the original proof of purchase to ensure a full refund in the same method of purchase.
3. Where original receipts are not presented, an exchange or credit note will be issued against the current or last selling price.
Non- refundable or non-exchangeable products and services apply to the following:
1. Special order or personally customised products (example: Fitting and alteration).
2. Damaged or used products, which are no longer in sellable condition.
3. Products by reason of their nature; perishable items (food and drinks), earrings, beauty & branded beauty (including toiletries), duvets, pillows, mattress & pillow protectors, bra accessories, stick-on brans, other personal hygiene items and any product with a hygiene seal, where the seal is broken.
4. Delivery charges.
Any product purchased can be returned within 35 days of delivery or collection. Please contact our Customer Service Team.
Ensure that the product is in its original packaging, unused and in same condition you received it. Alternatively, you can return the product to your local Marks & Spencer store.
What documents do I need for returns or refund?
You will need the original receipt (bill or invoice), gift receipt or delivery note, as well as valid photographic identification for all returns.
If you are not able to provide the delivery note or proof of purchase then a store credit note or store gift card will be issued at the current or last selling price.
What is your return period?
If you decide to return your online purchase and would like a refund, you can do so in any Marks & Spencer stores within the UAE. We offer a returns policy which gives you 35 days to return an item(s) from the date of you receiving your order, providing the item(s) are accompanied by a valid delivery note.